As a professional association for counsellors and psychotherapists The National Counselling Society is committed to promoting and providing high standards in the practice of counselling.
We understand that the people using the services of counsellors and psychotherapists who are members of the NCS may have a range of different issues and a range of experiences of working with these members.
We welcome all comments from people using the counselling services provided by our members and see them as helpful to our continuing improvement of standards. We are interested in all experiences of clients, both positive and not so positive and believe that this information can help us plan positive future guidance for all of our members - and for clients.
We encorage feedback through informal conversations or by email, phone or letter. If you would like to contact us about something that it is not a complaint please do so here.
The vast majority of counsellors take great care to provide a safe, professional and ethically sound service. They are well aware that their clients are in a vulnerable position and strive to work for the good of their clients at all times. Nevertheless, things can go wrong in therapy and when they do it is essential that clients know their concerns will be heard and dealt with in a fair, prompt and caring manner.
Dealing with concerns and complaints is one of the most important aspects of our service to the public and one which we take very seriously. As well as providing the opportunity to put things right, complaints help us to learn and to improve our work and that of our members and registrants.
You may find it useful to look through some general questions regarding complaints below.