Complaints

As a professional association for counsellors and psychotherapists, The National Counselling Society is committed to promoting and providing high standards in the practice of counselling.

We understand that the people using the services of counsellors and psychotherapists who are members of the NCS may have a range of different issues and a range of experiences of working with these members.

We welcome all comments from people using the counselling services provided by our members and see them as helpful to our continuing improvement of standards. We are interested in all experiences of clients, both positive and not so positive and believe that this information can help us plan positive future guidance for all of our members - and for clients.

We encourage feedback through informal conversations or by email, phone or letter. If you would like to contact us about something that it is not a complaint please do so here.

If you have any concerns or would like to make a complaint about a member please complete a Complaint Form. Before completing this form you may wish to read through the Society’s Complaint Procedure.

If you would prefer to speak to an officer of the Society please phone: 01903 213683 (This number is available Monday to Friday 9.30am to 4.00pm)

We want to ensure that everyone is able to communicate with the Society and we will accept different methods that allow you to access the complaints procedure. For example we can accept an audio file; braille versions of forms or you can nominate another person to communicate on your behalf. An officer of the Society will be pleased to discuss these and other ideas with you.

If your complaint is about a training provider who offers one of our Accredited, Advanced/Specialist or Quality Checked courses, rather than about an individual therapist, this document will tell you all you need to know: Training Provider Complaints

Please click on the following links to reach the relevant page for you:

  • Find a Counsellor

    Find the help you need...If you are a potential client looking for a counsellor, you may search our registrants by location or name and you can also check whether someone is on the NCS accredited register. A member of the Society may be a Registrant or a non-registrant member.

    Find Out More
  • Train as a Counsellor

    Use our Find a Course tool to find the nearest training providers who offer National Counselling Society Accredited, Advanced Specialist, Quality Checked or CPD courses. These courses are currently run at over 120 venues across the the UK including those offered by our recognised awarding body, AIM.

    Find Out More